Domailo vs Umbler
Quick answer: Umbler charges email per account, using prepaid credits consumed by the hour, and has a free 1 GB plan. Domailo charges a fixed amount per organization, monthly or yearly, with mailboxes shared among the people on the team.
Side by side
| Criterion | Domailo | Umbler |
|---|---|---|
| Billing | Per organization: one price for the team, with limits on people, mailboxes and domains | Per account, with prepaid credits |
| Contract | Monthly plans with no lock-in or annual paid upfront (12 months for the price of 10), with a 30-day trial and card after domain verification | Prepaid credits; hourly consumption |
| Domains | Several domains in the same account: 1, 3 or 10 depending on the plan | Not stated on the pricing page consulted |
| Shared mailboxes | A mailbox can be linked to several people, each with their own login | Shared folders, calendar and contacts |
| Access | Browser, on desktop and phone; no IMAP/POP or native app for now | Webmail and apps or devices |
| Other apps | Email only | Calendar and contacts |
How much does it cost for your team?
Monthly estimate considering one mailbox per person, on the entry plan of each service (E-mail 10 GB: R$8.99 per account, prepaid credits, billed per hour).
| People | Domailo | Umbler |
|---|---|---|
| 2 | $5 (Startup) | R$17.98 |
| 5 | $9 (Essential) | R$44.95 |
| 20 | $19 (Team) | R$179.80 |
Other Umbler plans
- E-mail 30 GB: R$11.99 per account, prepaid credits · 30 GB per account
When should you choose each one?
Domailo makes more sense if…
- You prefer a predictable monthly fee to managing credits.
- Several people need to access the same mailboxes with their own logins.
- You use several domains in the same account.
- You are an agency and want to manage several clients’ domains and mailboxes in one account, within the plan limits (up to 10 domains on Team).
Umbler makes more sense if…
- You prefer to pay per use with credits.
- You need a shared calendar and contacts.
Strengths and limitations of Umbler
Strengths
- Pay per use, with prepaid credits.
- Free 1 GB plan for 1 account per domain.
- Shared folders, calendar and contacts on paid plans.
Limitations for small teams
- You must keep credits so the service is not interrupted.
- The free plan allows only 1 account per domain.
- Billing per account: every address raises the cost.
What customers report
- Rated “Great” on Reclame Aqui (8.2 from April to September 2026); in the last three years of complaints, the most cited problem is poor customer service. (Reclame Aqui)
- A recent report of failures sending and receiving email and of automated support that does not solve the problem. (Reclame Aqui)
Public reports selected on October 12, 2026, linked to their source. They do not represent every customer and were not verified by Domailo.
How do you switch from Umbler to Domailo?
- Create your organization on Domailo and add the domain (the domain registration stays where it is).
- Create the mailboxes with the same addresses you use today and link the people on the team.
- Replace the MX, SPF and DKIM records in the DNS with the ones shown in the Domailo dashboard; from then on, new messages arrive on Domailo.
- Keep the Umbler account active for a few days to consult or export the history: Domailo does not import old messages.
Already decided to leave? See the Umbler alternative guide.
Frequently asked questions
How does Umbler billing work?
According to the official page, you buy credits and email is billed per hour of use. You must keep a balance for the service to stay active.
Does Domailo have a minimum term?
No. The monthly plan can be canceled at any time and is valid until the end of the paid period.
Does Domailo charge per account?
No. Domailo charges per organization, with a number of people, mailboxes and domains set by the plan.